Privacy Policy

Introduction

Gem Masters LLC (“Gem Masters,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you visit gemmastersllc.com or make a purchase, how we use it, and the choices you have.

By using our site, you agree to the collection and use of information as described here. If you don't agree, please don't use the site.

Information We Collect

Information you give us: name, email, shipping and billing address, phone number, and payment details when you create an account, place an order, submit an offer, or contact us.

Information collected automatically: IP address, browser and device type, pages viewed, and referring URLs, gathered through cookies and similar technologies when you browse the site.

Information from third parties: our payment processor and shipping partners may share order and delivery status information with us.

Cookies & Tracking Technologies

We use cookies and similar technologies for three purposes: essential site functionality (like keeping items in your cart), analytics (to understand how the site is used), and marketing (to measure and improve our campaigns).

Essential cookies can't be turned off, since the site won't function properly without them. You can accept or decline analytics and marketing cookies at any time using the cookie preferences banner, or by clearing your browser's stored preferences to see the banner again.

Most browsers also let you block or delete cookies directly in their settings. Doing so may affect how parts of the site work.

How We Use Your Information

To process and fulfil orders, including payment, shipping, and customer support.

To respond to inquiries, offers, and appointment requests.

To send order updates and, if you've opted in, our newsletter and marketing communications.

To monitor, secure, and improve the site, and to detect and prevent fraud.

How We Share Your Information

We share information with service providers who help us run the business — payment processors, shipping carriers, email and hosting providers — solely for the purpose of providing their services to us.

We may disclose information if required by law, to protect our rights, or in connection with a business transfer such as a merger or acquisition.

We do not sell your personal information.

Data Retention

We keep personal information for as long as needed to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Order records are typically retained for at least seven years for tax and warranty purposes.

Your Rights & Choices

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing.

To exercise any of these rights, contact us at sourcing@gemmastersllc.com. We'll respond within a reasonable timeframe and may need to verify your identity first.

You can unsubscribe from marketing emails at any time using the link in any message we send.

Data Security

We use commercially reasonable safeguards — including encryption in transit and access controls — to protect your information. No method of transmission or storage is completely secure, and we can't guarantee absolute security.

Children's Privacy

Our site is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we'll delete it.

Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the “last updated” date above. Continued use of the site after changes take effect means you accept the revised policy.

Contact Us

Questions about this policy or your information can be sent to sourcing@gemmastersllc.com, or by mail to Gem Masters LLC, Spokane, WA.